This SLA applies to customers on the LaunchDetect Business tier with a current paid subscription. It defines uptime targets, incident response commitments, and the credit policy when targets are missed.
This SLA covers the Business-tier Data API (https://launchdetect.com/api/data/*) and the Org Admin API (https://launchdetect.com/api/orgs/*). The free, Silver, and Gold tiers are best-effort and not subject to this SLA.
| Service | Target uptime (calendar month) | Definition |
|---|---|---|
| Data API | 99.5% | HTTP 2xx or 3xx response within 5 seconds |
| Org Admin API | 99.5% | HTTP 2xx or 3xx response within 5 seconds |
| Webhook delivery (push) | 99.0% | FCM/APNs handshake success within 60 seconds of fan-out |
Uptime is measured in 1-minute buckets aggregated over the calendar month. Excluded events: scheduled maintenance announced 48h+ in advance (max 4 hours/month), force majeure, customer-side network issues, third-party data-source outages clearly outside our control.
| Severity | Definition | Response time | Update cadence |
|---|---|---|---|
| P1 | Service down or core data products unreturning for >50% of requests | ≤ 1 hour | Every 60 min |
| P2 | Severe degradation or partial outage affecting one product family | ≤ 4 hours | Every 4 hours |
| P3 | Bug with workaround / non-critical feature loss | ≤ 1 business day | Daily |
Incidents are reported via support@launchdetect.com with subject prefix [BUSINESS-P1], [BUSINESS-P2], or [BUSINESS-P3]. P1 reports also trigger our on-call pager.
| Monthly uptime | Service credit |
|---|---|
| ≥ 99.5% | None (target met) |
| ≥ 99.0% and < 99.5% | 10% of monthly fee |
| ≥ 98.0% and < 99.0% | 25% of monthly fee |
| < 98.0% | 50% of monthly fee |
Credits are issued as account-level discounts on the next invoice. Maximum credit per month is 50% of that month's Business-tier fees. Credits do not roll over.
Routine maintenance is performed Sunday 06:00–10:00 UTC. Emergency maintenance may occur outside this window with as much advance notice as the situation allows. Status updates appear at https://launchdetect.com/status (planned) and via email to org admins.
This SLA is effective from the date of your first paid Business invoice. We may update terms with 30 days' notice; the version in effect at the start of any month governs that month's measurements.
For SLA-related inquiries: support@launchdetect.com (general) or sla@launchdetect.com (credits + breach claims).