Privacy Policy

Last Updated: December 30, 2025

LaunchDetect, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, APIs, and related services (collectively, the "Service").

By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when using the Service, including:

• Account Information: Name, email address, organization name, job title, and password when you create an account
• Profile Information: Additional details you choose to add to your profile
• Payment Information: Billing address and payment method details (processed by our payment processor)
• Communications: Information in emails, support requests, or other communications you send to us
• Survey Responses: Information you provide in response to surveys or questionnaires

1.2 Information Collected Automatically

When you use the Service, we automatically collect certain information, including:

• Usage Data: Features accessed, pages viewed, actions taken, time spent, and interaction patterns
• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers
• Log Data: IP address, access times, referring URLs, and system activity logs
• Location Data: General geographic location based on IP address
• API Usage: API calls, endpoints accessed, request parameters, and response data

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information and improve the Service. These include:

• Essential Cookies: Required for basic Service functionality and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how users interact with the Service
• Performance Cookies: Monitor Service performance and identify issues

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Service functionality.

1.4 Information from Third Parties

We may receive information about you from third parties, including:

• Identity verification services
• Payment processors
• Analytics providers
• Business partners and resellers
• Publicly available sources

2. How We Use Your Information

2.1 Service Provision

We use your information to:

• Create and manage your account
• Provide access to the Service and its features
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Send service-related communications and updates

2.2 Service Improvement

We use your information to:

• Analyze usage patterns and trends
• Develop new features and functionality
• Improve Service performance and user experience
• Conduct research and analytics
• Test and troubleshoot new products and features

2.3 Security and Compliance

We use your information to:

• Detect, prevent, and address fraud and security issues
• Enforce our Terms of Service and other policies
• Comply with legal obligations and respond to legal requests
• Protect the rights, property, and safety of LaunchDetect, our users, and others

2.4 Communications

We may use your information to:

• Send administrative messages and Service updates
• Provide product announcements and newsletters (with your consent)
• Send marketing communications (with your consent)
• Conduct surveys and collect feedback

3. How We Share Your Information

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and infrastructure providers
• Payment processors
• Analytics providers
• Customer support tools
• Email delivery services

These providers are contractually obligated to use your information only for the purposes of providing services to us.

3.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Subpoenas, court orders, or legal process
• Government requests or investigations
• Protection of our legal rights or defense against claims
• Emergency situations involving potential threats to safety

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

3.5 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, analytics, or other purposes.

4. Data Retention

4.1 Retention Periods

We retain your information for as long as necessary to:

• Provide the Service and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Support business operations and analytics

4.2 Retention Schedule

4.3 Deletion

When information is no longer needed, we securely delete or anonymize it. Some information may be retained in backups for a limited period.

5. Data Security

5.1 Security Measures

We implement technical and organizational measures to protect your information, including:

• Encryption: AES-256 encryption at rest and TLS 1.3 for data in transit
• Access Controls: Role-based access control and principle of least privilege
• Authentication: Multi-factor authentication for sensitive operations
• Monitoring: Continuous security monitoring and audit logging
• Infrastructure: Secure cloud infrastructure with network segmentation
• Personnel: Security training and background checks for employees

5.2 Compliance

Our security practices are designed to align with:

• CMMC 2.0 Level 2 requirements
• FedRAMP security controls
• SOC 2 Type II standards (certification in progress)
• Industry best practices

5.3 Incident Response

In the event of a data breach, we will notify affected users and relevant authorities as required by law. We maintain incident response procedures to quickly address security events.

6. Your Rights and Choices

6.1 Access and Portability

You have the right to:

• Access the personal information we hold about you
• Request a copy of your data in a portable format
• Review and update your account information

6.2 Correction and Deletion

You have the right to:

• Correct inaccurate personal information
• Request deletion of your personal information
• Close your account

Some information may be retained as required by law or for legitimate business purposes.

6.3 Communication Preferences

You can:

• Opt out of marketing communications at any time
• Manage notification preferences in your account settings
• Unsubscribe from emails using the link provided

Note that you cannot opt out of service-related communications necessary for your account.

6.4 Cookie Preferences

You can manage cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect Service functionality.

6.5 Do Not Track

Some browsers offer "Do Not Track" signals. We currently do not respond to DNT signals, but you can manage tracking through cookie preferences.

7. International Data Transfers

7.1 Data Location

Your information is primarily processed and stored in the United States. By using the Service, you consent to the transfer of your information to the United States.

7.2 Transfer Safeguards

For transfers from the European Economic Area, United Kingdom, or Switzerland, we rely on:

• Standard Contractual Clauses approved by the European Commission
• Other legally recognized transfer mechanisms

8. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly. If you believe we have collected information from a child, please contact us.

9. California Privacy Rights

9.1 CCPA Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA), including:

• Right to Know: Request information about the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

9.2 Exercising Rights

To exercise your rights, contact us at privacy@launchdetect.com. We will verify your identity before processing requests.

9.3 Authorized Agents

You may designate an authorized agent to make requests on your behalf. We will require verification of the agent's authorization.

10. European Privacy Rights

10.1 GDPR Rights

If you are in the European Economic Area, United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right of Access: Obtain confirmation and access to your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Restrict processing of your personal data
• Right to Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Rights Related to Automated Decision-Making: Not be subject to solely automated decisions with legal effects

10.2 Legal Basis

We process your personal data based on:

• Contract: Processing necessary to perform our contract with you
• Legitimate Interests: Processing necessary for our legitimate business interests
• Consent: Processing based on your explicit consent
• Legal Obligation: Processing necessary to comply with legal requirements

10.3 Supervisory Authority

You have the right to lodge a complaint with a supervisory authority in your jurisdiction if you believe our processing violates applicable law.

11. Third-Party Links and Services

The Service may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending an email notification for significant changes

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

LaunchDetect, LLC
Email: privacy@launchdetect.com
General Inquiries: info@launchdetect.com

For data protection inquiries from the European Union, you may also contact our representative at the address above.

14. Additional Information

14.1 Analytics

We use analytics services to understand how users interact with the Service. These services may use cookies and similar technologies. Analytics data is used in aggregate form to improve the Service.

14.2 Social Features

The Service may include social features or integrations. Your use of these features is subject to the privacy policies of the respective social platforms.

14.3 Business Accounts

If you use the Service through an organization's account, that organization may have access to your usage data and may be able to manage your account. Please consult your organization's privacy policies for more information.